Work in the people business
A people-first company, Chick-fil-A La Plata is committed to enhancing the lives of those around us through delicious food and top tier experiences.
We keep the needs of our people and our customers at the heart of our work, doing what is best for the business and best for them.
We're an inclusive culture that leverages the strengths of our diverse talent to innovate and maximize our care for each other.
We model our Purpose every day, and supporting each other's efforts to be good stewards who create a positive impact.
We find energy in adapting and reinventing how we do things, from the way we work to how we care for others.
| Department: | Front of House Operations |
| Location: | La Plata, MD |
Job Summary:
We are looking for an Entry-Level Customer Service Professional for our front of house team. This position involves order taking, bagging, creating beverages, and delivering guest orders, all while embodying the spirit of hospitality in every interaction. The ideal candidate will have a strong dedication to exceptional customer service, effective communication skills, and the ability to problem-solve in a fast-paced environment. As a vital part of our customer service team, you will actively contribute to creating a welcoming and positive experience for our guests.
Responsibilities:
- Take customer orders and ensure accuracy.
- Bag orders efficiently for customer takeaway.
- Prepare beverages according to specified recipes.
- Deliver guest orders promptly and with a friendly demeanor.
- Infuse hospitality into every aspect of customer interaction.
- Address customer inquiries and resolve issues to ensure guest satisfaction.
- Collaborate with team members to address customer concerns and escalate issues as needed.
- Provide product information and assist customers with their orders.
- Proactively engage with customers to understand their needs and recommend products or services.
- Continuously enhance customer service processes to elevate the overall guest experience.
- Stay updated on product knowledge and industry trends to provide relevant information to customers.
- Meet individual and team performance targets and metrics.
Qualifications:
- Previous experience in customer service is welcomed but not required.
- Excellent verbal communication skills.
- Strong problem-solving abilities and innovative thinking.
- Exceptional interpersonal skills to build rapport with customers.
- Ability to multitask and thrive in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
We are an equal opportunity employer committed to promoting diversity and inclusion in our workplace. We embrace candidates from all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a motivated individual with a passion for delivering exceptional customer service in a front-of-house setting, we invite you to apply. Join our team and be a part of our mission to exceed guest expectations, infuse hospitality in all that we do, and drive customer satisfaction. Apply now!
