Work in the people business
A people-first company, Chick-fil-A La Plata is committed to enhancing the lives of those around us through delicious food and top tier experiences.
We keep the needs of our people and our customers at the heart of our work, doing what is best for the business and best for them.
We're an inclusive culture that leverages the strengths of our diverse talent to innovate and maximize our care for each other.
We model our Purpose every day, and supporting each other's efforts to be good stewards who create a positive impact.
We find energy in adapting and reinventing how we do things, from the way we work to how we care for others.
| Department: | Front of House Operations |
| Location: | La Plata, MD |
Job Summary:
We are seeking a Customer Service Professional who is committed to providing exceptional service to our customers. The ideal candidate will have a strong customer-centric mindset, excellent communication skills, and the ability to problem-solve in a fast-paced environment. As part of our customer service team, you will play a critical role in building and maintaining positive relationships with our customers.
Responsibilities:
- Respond to customer inquiries via phone.
- Identify and resolve customer issues effectively and efficiently, ensuring customer satisfaction
- Maintain accurate and detailed customer records
- Collaborate with cross-functional teams to address customer concerns and escalate issues as needed
- Provide product information and assist customers with placing orders.
- Proactively engage with customers to uncover their needs and recommend appropriate products or services
- Continuously improve customer service processes and procedures to enhance the overall customer experience
- Stay up to date with product knowledge and industry trends to provide accurate and relevant information to customers
- Meet individual and team performance targets and metrics
Qualifications:
- Previous experience in a customer service role is preferred
- Outstanding verbal and written communication skills
- Strong problem-solving skills with the ability to think creatively and find innovative solutions
- Excellent interpersonal skills and the ability to build rapport with customers
- Ability to work in a fast-paced environment and effectively manage multiple tasks
- Detail-oriented with strong organizational and time management skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team and be part of our mission to exceed customer expectations and drive customer satisfaction. Apply now!
